Triple ionic bond plating
Frosten jewelry pieces are skilfully plated with seven layers of 18 karat gold using the latest triple ionic bond plating technique.
The state-of-the-art triple ionic bond plating prevents our superior jewelry from tarnishing, such as scratching and fading. Seven layers of 18 karat gold give our exquisite jewelry the most authentic shine, color, and weight.
Highest clarity lab simulated diamonds
We use the most expensive simulated diamonds on the market today (CZ 6A+), giving our jewelry the highest possible clarity of VVS1.
Each diamond is meticulously hand set by us using the prong setting technique. The prong setting technique ensures that the diamonds stay in their place and do not fall out as they would if they were simply glued to the piece.
Everlasting shine
Quality is our top priority, and each piece is carefully inspected before shipment. We use the sturdiest materials to ensure that our pieces have solid weight and do not feel flimsy or break.
Each piece purchased from FROSTEN comes with a one-year warranty. Should you run into any problems with your piece - we will, of course, repair it for free.
ESTIMATED SHIPPING TIMES BY DESTINATION
All of our products are shipped from our warehouse in Ohio, USA. We aim to process and ship out all orders within 1-2 business days. Orders placed before 2PM EST are shipped the same day.
United States:
- Standard Shipping (2-4 Business Days) - Free
- Express Shipping (1-2 Business days) - 30$ OR Free for orders over $200
- Overnight Shipping (Order before 12PM) - $50.00
United Kingdom:
- Standard Shipping (3-7 Business Days)
- FREE Shipping over £80
- Orders under £80 - £5.00
- Expedited Shipping (2-4 Business Days) - £30
Australia, New Zealand:
- Standard Shipping (5-12 Business Days)
- FREE Shipping over AUD$145
- Orders under AUD$145 - AUD$22
- Expedited Shipping (3-5 Business Days) - AUD$51
Canada:
- Standard Shipping (4-8 Business Days)
- FREE Shipping over CAD$135
- Orders under CAD$135 - CAD$14
- Expedited Shipping (2-4 Business Days) - CAD$47
Belgium, France, Germany, Netherlands, Ireland:
- Standard Shipping (4-10 Business Days)
- FREE Shipping over €94
- Orders under €94 - €6
- Expedited Shipping (2-4 Business Days) - €30
Rest of Europe:
- Standard Shipping (5-12 Business Days)
- FREE Shipping over €94
- Orders under €94 - €12
- Expedited Shipping (2-4 Business Days) - €30
Rest of World:
- Standard Shipping (5-12 Business Days)
- FREE Shipping over $100
- Orders under $100 - $15
- Please note that during busy periods these shipping times may be increased, check in with your courier to see if there are any delays.
- All orders are shipped with a tracked service. A tracking number will be delivered to your email inbox once your order is dispatched.
- All orders are shipped from our warehouse in Ohio, USA. Orders placed by 2PM EST will be shipped the same day, orders placed after that will be shipped the next day. Orders placed on weekends will be shipped out Monday.
- The shipping times apply once your order has been processed, which usually takes 1-2 business days.
- Please double check your delivery address beforep placing your order as we are unable to do any changes or cancellations to your order once it has been placed. Please contact us at support@frosten.com if you have any questions.
Returns Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to return or exchange your products.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to return
You can find your tracking link in your shipping confirmation email. There is an option in the top right corner where you can request a return or replacement - this link provides all the necessary information including the address and all details we may require.
Alternatively, you can use this direct link to access the returns page here.
You can always contact us if you have any questions at support@frosten.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cancelling your order:
Unfortunately, we are unable to cancel your order after it has been placed.
Once you receive your item(s) you can request a return within 14 days, information on how to do this is at the top of the page.
Please note, our Moissanite products are not returnable
NEXT DAY DELIVERY
Free Next Day Delivery for orders over $200. No more waiting around - ice up tomorrow.
ONE YEAR WARRANTY
No risk. We stand behind our product. If it fades or breaks, we will replace it.
HIGHEST CLARITY DIAMONDS
We use only the highest quality lab simulated diamonds on the market today (CZ 6A+), with the highest possible clarity of VVS1.
PREMIUM QUALITY
Hand made links, extensive quality control, hand set stones. Our pieces are built to last.