Frosten is not liable for any lost or stolen packages once tracking shows delivered therefore we are not able to replace or refund these items. Please make sure you check in with your neighbours as often packages are left there in case the receiver is not at home at the time of delivery.
Please use the tracking number we provide to follow your order. Should you not receive your order but the tracking shows delivered, please contact the courier directly to raise a claim. Remember to check with your neighbours, building manager and mail room before raising a claim.
To prevent failed deliveries, make sure you give us your phone number during checkout, provide the correct and full address with full street and house names. Most of the time you will also be able to leave notes for the courier once you receive your tracking code via the courier website.
If you have any questions, please do not hesitate to contact us at support@frosten.com