ESTIMATED SHIPPING TIMES BY DESTINATION

All of our products are shipped from our warehouse in Ohio, USA. We aim to process and ship out all orders within 1-2 business days. Orders placed before 2PM EST are shipped the same day.

United States:

  • Standard Shipping (2-4 Business Days) - Free
  • Express Shipping (1-2 Business days) - 30$ OR Free for orders over $200
  • Overnight Shipping (Order before 12PM) - $50.00

United Kingdom:

  • Standard Shipping (3-7 Business Days)
  • FREE Shipping over £80
  • Orders under £80 - £5.00
  • Expedited Shipping (2-4 Business Days) - £30

Australia, New Zealand:

  • Standard Shipping (5-12 Business Days)
  • FREE Shipping over AUD$145
  • Orders under AUD$145 - AUD$22
  • Expedited Shipping (3-5 Business Days) - AUD$51

Canada:

  • Standard Shipping (4-8 Business Days)
  • FREE Shipping over CAD$135
  • Orders under CAD$135 - CAD$14
  • Expedited Shipping (2-4 Business Days) - CAD$47

Belgium, France, Germany, Netherlands, Ireland:

  • Standard Shipping (4-10 Business Days)
  • FREE Shipping over €94
  • Orders under €94 - €6
  • Expedited Shipping (2-4 Business Days) - €30

Rest of Europe:

  • Standard Shipping (5-12 Business Days)
  • FREE Shipping over €94
  • Orders under €94 - €12
  • Expedited Shipping (2-4 Business Days) - €30

Rest of World:

  • Standard Shipping (5-12 Business Days)
  • FREE Shipping over $100 
  • Orders under $100 - $15

 

  • Please note that during busy periods these shipping times may be increased, check in with your courier to see if there are any delays.
  • All orders are shipped with a tracked service. A tracking number will be delivered to your email inbox once your order is dispatched.
  • All orders are shipped from our warehouse in Ohio, USA. Orders placed by 2PM EST will be shipped the same day, orders placed after that will be shipped the next day. Orders placed on weekends will be shipped out Monday.
  • The shipping times apply once your order has been processed, which usually takes 1-2 business days.
  • Please double check your delivery address beforep placing your order as we are unable to do any changes or cancellations to your order once it has been placed. Please contact us at support@frosten.com if you have any questions. 


**Please double check your delivery address before placing your order. We cannot be held responsible if you do not receive your order due to mistakes in the provided shipping address.

 

LOST / STOLEN PACKAGES
When placing your order, please make sure you specify the correct shipping address, as Frosten takes no responsibility for parcels that have been sent to the wrong address.

TRACKING SAYS DELIVERED, BUT PARCEL HAS NOT BEEN RECEIVED
Sometimes packages may be left with your neighbour, reception area, safe place or the post office. Make sure you check in with all of them as it is extremely likely you will find your package there. If you still cannot find your package, please request a proof of delivery and fill in a Missing package claim with the courier used for the delivery.

Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.

CUSTOMS FEES
We are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with Free shipping.

Delays in transit are the sole responsibility of the courier service, unless the delays are caused by the customer (wrong or incomplete delivery address).